I've been to MVCC a few times and it's a pretty nice place. They have a good golf course and the staff is usually friendly and very helpful. However, I was just planning my high school reunion and was trying to find a venue to have it at. I thought of Moon Valley Country Club because we actually had our senior year high school prom there and I thought it might be fun to have our ten-year reunion there also.
I contacted Sara in catering and she took awhile to respond initially. Then, when we finally did get her on the phone, the place sounded great. It was reasonable cost-wise and the food sounded good too. We told Sara to draw up the final costs and send us a document containing them so we could go over it and sign a contract. At this point, we were 99.9% sure we were going to choose them.
But the weird thing was that we never heard from Sara again. She didn't respond to two emails or a phone call and at that point, we didn't feel like we should be hunting down the catering director to give her business. Isn't it the other way around?
After that, we decided to go to the Hyatt Regency Phoenix and have had much better luck there. The staff is soo attentive and responds almost immediately to emails. They also worked with us on pricing and budget, so I recommend them instead of Moon Valley.