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| - I was hoping the addition of a new GM would make the club a better place. Unfortunately that's not the case.
First off, the members were promised a new functional training area back in November 2013 - That never materialized. They just removed all the cardio equipment upstairs and laid out mats.They also began what they called an improvement plan. All that's been done is a few hammer-strength-style machines were added - completely unnecessary. They also replaced three cable crossover machines with one new cable crossover - If you're going to replace three old pieces of equipment, bring in three pieces of new equipment. When I joined a couple years ago, there were three TRX stations, now there is only one.
Now the trainers are getting bad. They like to monopolize areas of the gym with no consideration to other members who may want to use the equipment. It's bad enough to have a member monopolize equipment, but to have a club employee doing that is unacceptable.
In addition to the equipment issues, the gym gets dirtier and messier. The new GM has eliminated half of the trash cans and dirty towel bins, so the lazier members will leave trash everywhere except in a trash can. There is no floor staff to patrol the fitness floor, so the floors are littered with weights that don't get put away dirty towels from the racquetball and squash players who cannot pick up after themselves.
Avoid the gym on weekend afternoons. They rent out the basketball court to NYS, so the parking lot is packed with cars and the entire building is packed with non-members. Some of those non-members migrate into the fitness area and get in the way of members attempting to exercise.
I have approached management on numerous occasions about all of these issues. Every time I get the stock response, "We'll look into it."
Beyond the fitness issues, there are also issues with the childcare center. unlike other members, I don't mind paying for childcare - although FREE childcare was promised. My issue is that the cannot deal with a disabled child in there. My daughter has a brain disease, spends time in a wheelchair, and needs a little more attention than a "normal" kid - read about her at www.HugsforHailey.com . We approached the staff a few times and were told they don't have the capability to accommodate Hailey's needs. Not good...
I have visited other ClubSport gyms in California and Oregon. They are AMAZING facilities. CSGV is nowhere near what ClubSport/Renaissance stands for. CSGV has so much potential, but they insist on alienating their members. If things don't change drastically, I will go back to 24 Hour.
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