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  • Made an appointment to have the cracked screen on my Daughter's iPhone 7 replaced. While on the phone making the appointment I was asked all kinds of questions regarding phone (serial #, etc). Upon arriving on time for our appointment we were instructed to wait in a line and get checked in. After waiting about 10 min we were checked in and instructed to sit at a particular table that was pointed out to us. Ten min later an associate came over to help us. After a few more minutes we were told "sorry, we're out of replacement screens. We can order you one, and hold it for you till you come back". Was this guy kidding?? I freaking MADE AN APPOINTMENT FOR A SCREEN REPLACEMENT!!!!! I live about 25 min from this location! Like I wanted to waste another couple of hours coming back!!! I then asked to speak to a manager. Finally one came over and I explained to him exactly what happened and asked if they were out of screens, why was I allowed to make an appointment to get me screen fixed? He said "we don't cross reference our inventory with appointments". Well maybe you should! He then said "well who told you we had screens in our inventory??" Acting like it was MY fault for coming in! When you make an appointment for a specific issue you assume they have the items on hand to resolve the issue. Would you appreciate making an appointment for a new muffler on your car the same day only to be told "sorry we're out of mufflers" when you arrived?? He then offered me a brand new phone for the same cost of the replacement screen. Yep I'll do that! I feel my situation was ONLY resolved because I asked to speak to a manager.
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