The staff here seem really nice. The bagels are good, though I felt it was a bit of a walk from the metro station for me to get here, and it was a hot day. But better than NY-style bagels? Really? I believe people who say that haven't really experienced a NY-style bagel! The Montreal-style bagel was slightly denser and sweeter than American bagels, but nothing more...nothing extraordinary! I wouldn't have gone out of my way for them!