My friend and I decided to look at side tables here on June 22, 2014, after the horrendous customer service at Crate and Barrel (see my review there). We were hesitant to touch r set down anything after Crate and Barrel, but this AMAZING customer service representative (Guy with short dark hair. He breezed by so quickly that I didn't get his name) said, "Go ahead. Sit down. Spin it even, it's really comfy. I highly recommend it." Then with a smile he left. All other representatives were equally kind and open. Great service!