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  • If I could give no stars I would I went in on 4/6/18 for a severely sliced thumb. I was brought back and cleaned up. The doctor (Mazzorana) came in and asked what I'd rather prefer stitches or glue. I promptly told her I haven't had experience with either and that I have no preference whatever will heal me the quickest and allow me to get back to work. She again told me it was my choice and again I said I had no idea and that I couldn't make a descision because I have no idea about either. She looked frustrated. I don't work in the medical profession and haven't had anything like this happen before. Almost an hour later she came back with the glue and glued my thumb up. The nurse way later came back with what I believe was a splint and told me to keep this on as long as possible. About 20 mins after that the doctor came back and told me to not get it wet and to keep the splint on as long as possible only taking it off for work and that the glue would last a week and to take at least the next day off of work. After that the lady who checked me in came and took my payment info and asked me to sign up for ahcccs. I agreed and 15 mins later I had my paperwork and was out the door. I went to work to tell them what the doctor had told me and we agreed to give me the next two days off. I did everything the doctor told me to and by mid day on my second day off the glue fell off!!! I just paid over a thousand dollars for glue that was supposed to last a week!!!! I was livid!!! They next days I had seen someone else and they were blown away that the doctor did not use stitches and even told me that the doctor was "taking an easier route"! Really?! Almost two weeks go by and I haven't heard anything about my application for ahcccs or the itemized bill I requested so I called the number I was given. That phone number had no idea what I was talking about and gave me the ahcccs phone number. I called that number and the person said THERE WAS NO APPLICATIONS PENDING!!!! At this point I'm beyond frustrated so I called again and the person on the phone says that on their end the application had been sent and to call ahcccs and let them know. I called again and they said that they have nothing but an old application from 2010! So the person did an over the phone application. This place is a mess and I will never trust it with any of my medical needs ever again! I'm beside myself on this whole matter!
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