I ordered two pizzas here for the kid's birthday party. We had a coupon but I wanted to ad the "points" to my Papa Points. The coupon couldn't be used over the phone for some reason so they told us to make our order as close as possible and then call back with the special instructions (double pineapple and double pepperoni). We did just that and all came out well. They could have easily told us to screw off but didn't. Even when picking the pizzas up they made sure that I knew that they followed the special called-in instructions. Great experience.