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  • Let me start by saying my room was clean. My room was spacious, the bathroom is not, just FYI. So we come to why my stay was not good. First, when I booked, the site said I would have a bed choice. When arriving around 4pm, there was no bed choice. Honestly, that wasn't too big of a deal. If they didn't have a king, they didn't have it. At 7:42am, I was woken up to a piercing sound. I was disoriented. I didn't know if it was the alarm clock or my phone or what. I unplugged the clock and picked up my phone to see what was going on. It was the smoke detector. It stayed on for several minutes. I called and was told it was a test of the system. At 7:42am?? Couldn't be. I have worked in the hotel/hospitality/spa industry for 22 years. Those tests are initiated by local fire marshals at non-sleeping hours. The alarm went off after about 5-8 minutes. I turned the lights back off and tried to sleep. Three minutes later, the detector went off, again for a few minutes. I tried to sleep, again. Then again, it went off. So, it's 8:00am. I figure, I'll try to rest again. At 8:15, a housekeeper knocked on my door. I said "hello," twice, and she knocked again. I quickly got to the door as she was putting a key in and knocking for the fourth time. I opened the door and she said "sorry." I don't understand! The room did not have a do not disturb sign furnished for the door, but I did check-in; it's reflected in the database. So, I gave-up and checked out. I told this whole story to the front desk and she just said they would get a do not disturb sign for that room?? You have to take care of your guests!! This wasn't something small. It was my first stay, too. I just don't know if I can give them another chance? The craziest thing, is that I work in the marquis stations property. We would never handle this situation in such a dismissive way!
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