Just left Keegan"s. We've been to this place many times and I always order the char grilled filet and it has been very good. I ordered medium and it came out charred on the outside and more raw on the inside. I ate around the edges and the more I got to the center the more dark red it was. This is what they call medium. Showed a picture of what medium looks like and asked her to go tell the cook what a medium steak looks like. She said I should have told her and she would send it back. I ate about half and told her no thank you, I have a phobia of sending back food to the cook. She continued to make excuses fro the cooks and then proceeded to make me feel like it was my fault because I didn't say anything and they don't cut into to check it. they wait until I do. I explained a professional cook would know what medium is by time and the temperature of the center of the steak. She continued to make excuses for them. It also took a very long time to get our meals, 2 fish dinners and my filet. When we said something about it she made more excuses about being packed and my steak taking so long. This is the story as it happened. There is no exaggeration. When I told her how displeased I was she only offered to send it back. She didn't bother to call a manager or take anything off the bill. So I can only say that although I have been hear many times, I may never go back, and if I do, I will pull a picture out of a medium cooked steak and tell them I want it cooked like that.