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  • In the words of my boss, this place is dead to me. Look - very rarely do I write a review this bad... and I really (almost) hate to do it, but the way this place has treated me and my boss in the span of only a few hours via phone AND in person, I'll get over it. I will preface it by saying that this is based 100% on customer service and their so-called "policy" on selling cupcakes... not at all on the taste, quality, or consistency of their cupcakes... This morning, my boss requested 24 vanilla with vanilla frosting mini cupcakes FROM GIGI'S for said boss' child's classroom snack. So I called, and asked if this was possible. The person (girl) who answered said in a very haughty voice that it was their policy to have no less than 24 hours notice for all special orders, but if I wanted to come and buy them out of the case, I was more than welcome. I asked if it would be possible to put two dozen aside so that we could pick them up, and even offered to pay for them up front over the phone. The response? "Um, I'm sorry ma'am, but we don't reserve cupcakes." Very well. In person it is... My boss went in on a lunch break only to be told that the policy did not apply to their mini cupcakes; that unless he pre-ordered his mini cupcakes a day in advance (too late) they were not allowed to sell him more than six of the same flavor of mini cupcake, and that buying such a large amount of the same flavor in mini cupcakes was "not allowed." NOT ALLOWED?? Is it illegal for you to actually SELL the cupcakes you bake or in the rules of your franchising are you prohibited from selling them and, oh, I don't know, ATTEMPTING to turn a profit and help your would-be clients?! I'm not sure about anyone else in this industry, but I would go out on a limb and make the crazy assumption that actually SELLING the freshly baked items one makes in a day by the END of the day would be one's sole goal... The fact that Gigi's would NOT do this? Well... it makes me question the sanity of whoever is pulling the strings of this particular bake shop. To end the story... he went to the bakery at Harris Teeter. They were more than happy to sell him two dozen of the same flavor of mini-cupcakes. From now on, I will take our business (and any other cupcake business I encounter) to ANY OTHER CUPCAKE PLACE IN CHARLOTTE.
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