I'll be short & sweet....
Called on a Saturday, said I needed a specific tire. I was told it needed to be put on a truck and would be there on Sunday. Most of Sunday went by without a call, I was told the warehouse screwed up & it would be there later that evening, no call. Didn't have a car Monday. Called again on Monday, was told the warehouse screwed up again & it would be on the later truck. Got a call at 5:50pm saying the tire was there, got halfway to the location, got another call saying it was the wrong tire & it was "stickered wrong". Didn't have a car Tuesday. Called Discount Tire down the road & they got me a tire that afternoon from a different store. Still haven't received a call from Big-O making me feel like they never even ordered the tire in the first place.
Not once did anyone at this location seem apologetic or act like they even cared. You can see from my profile, I don't write yelp reviews ever. Felt compelled to call this store out for treating their potential customers like crap. They could offer me free tires for life & I wouldn't go back.