| rev:text
| - What ever happened to customer service? Tonight we came to try the NEW Oak and Embers for our dear friends birthday. When I called to make the reservation, I asked, "may we bring a small cake, and could you keep it in the cooler in the back?" I was told, "no problem." We showed up early for our reservation and we were poorly greeted. The hostess could not/would not put this very small cheesecake in the cooler. She then tried to sit us at a table that was practically in the lobby. There were multiple tables and booths open throughout the dining room and I asked for a booth. Completely screwing up her plan, she went back to her iPad and was visibly aggravated to sit us somewhere else. I said to my wife, since we both come from a restaurant background, me being a GM in a previous life, "I'll ask the server! He will hide the cake in the cooler, at the very least, hide it in the back." I was wrong! Here comes your warning! If you get to meet Chad, I strongly suggest that you get up and head to a different restaurant! Drink menu? Nope, "we're out." My wife asked, "Cider?" Chad isn't quite sure about that, as he's nose deep in his iPad looking for answers. "Oh wait!" He says, as he reaches into his pocket and pulls out his personal cheat sheet for us to look at. We asked questions about menu items, but he had no ideas about what may or may not be good to try. His response, "I've never had it, it looks good though." "That item is 86ed." Non restaurant people may not know what that means! I eventually asked if he was brand new? Was this his first day? Nope! "I've been here since it opened!" He exclaimed. Our friends bought a glass from the bar and he brought it while we were eating our appetizers. I simply asked, "Chad, can you please bring that with our check?" This is where Chad went off the rails. He responded with some smart mouthed comment about not pre-busing the table. We asked for the manager, she apologized and said she has spoken to him before about similar behavior and took 25% off the bill. She was nice enough but didn't really seem to care. The food was okay, but nothing that I couldn't live without or get elsewhere. Our friends steak we brought medium not well as requested. When we told Chad he left without the steak and had to check on something. The manager came over later without a plate to get the steak for a recook. We were done eating by the time she had her food back. I don't believe in participation trophies or patroning places that do not value customer service. We will not be back.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)