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| - I don't usually write YELP reviews, however, with the service my friends and I received last night, I knew I needed to write something on YELP to help others reconsider this restaurant option and save 3 hours of their life. I would give 2 stars for the food, and -1 stars for the service. I had made reservations under my name for 20 people 1 MONTH in advance prior to coming into the restaurant. This was supposed to be a special event to celebrate a 25th birthday. It was SPECIAL alright...eSPECIALly BAD. The experience was so bad..I'm laughing to myself in bewilderment.
Once everyone was seated we asked for water for the entire table. Things got off to a bad start when it took 15 minutes for the water to even arrive at the table. We we looked around to see why the service was so slow, we noticed that there was only 1 waitress and 1 manager (KIM), to service the entire restaurant. The restaurant was understaffed in the customer service front and the restaurant was only 40% full. I'd say that our 20 person table was 30% of the restaurant and the 10% Caucasians. (I'll get to the Caucasian vs everyone else part later).
What made our party so upset is that:
a) Reservations were made 1 month in advance. So they should be prepared right? WRONG!
They knew 20 people were coming in to their NEW restaurant, so they had more than enough time to be ready. I had specified with Jason (manager) that it was a special event as it was for a 25th birthday celebration and he told me he would be there to make sure it was "the best''. Well, it was ''the best''....at making us HANGRY. The manager Kim at that time said that one of the staff called in sick. If they call in sick, a simple fix is to get another waitress to come in. They knew that 20 people were coming in. This isn't the first time that they have used that 'excuse' - please refer to Kimmie L's review. I feel the exact same way, and then some. If it has happened before, don't let it happen again. They had more than enough time to prepare. Kim (manager) could have managed the situation better. If she had explained to us that the service would be slower than usual because they were short handed and apologized or even manage the situation before it became a big one, we might have been okay. As a manager, if something isn't going well, communication is key. She failed to acknowledge the slow service when a few members of the party commented that service was extremely slow, and did not apologize for the slow service. Everything was so slow, including the getting the bill. Don't they want $?
b) Food took forever to come,but not if you're Caucasian
It took 90 minutes for all the food to come out. We arrived at the restaurant at 6:30, placed orders at 7 pm and received foot at 8:30 pm. The restaurant was 40% full at the time. I don't know how long this restaurant will survive if they don't change up their customer service and management. We came to eat, not to be starved.
I agree with Kimmie L's post that "The owner and the servers really cater to non-Asian customers. My boyfriend and I are Asian and we received not any of the the treatment that other customers had received around us. When others received dishes slowly, they were notified that someone called in sick and they will be served shortly."
Although we were seated first and ordered first, we could see KIM (manager) cater to non-Asian customers. As a few non-asian customers came in after us, they received service immediately and received their food before our party even though we had ordered first. They received such quick service that they were able to order, eat and settle the bill before we could even receive our food. I get that this area has a lot of Non-Asian customers, and maybe Kabuki caters to them, but good service is key to running a restaurant and it was extremely obvious in how they went about things. Since we were waiting for our food, our entire table was able to watch Caucasian tables come and go. 5 tables were served and customers had left before we had received our food. That is not acceptable. Not once were we asked if we were doing okay.
c) The water had some "white stuff" in it.
We received water with some "white stuff" in it. It was opaque with a sticky gooey consistency. A part of me wants to say it looks like it came from a male sex organ, however it could be really gooey rice or some sort of tissue paper (like when you throw toilet paper into the bowl). Whatever it is...WHY IS IT IN THE WATER? When we showed the waitress, she said it was the dishwasher. Which didn't make sense because if that 'white stuff' was left from the dishwasher, wouldn't she see it when she poured water into the cup? There was obvious amounts of the mysterious white stuff in the water. Watch out for the fertile waters next time if you go!
We will never come back to Kabuki. Please share this review to save your friends and family. Your time is valuable and precious.
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