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| - For being a quaint, old fashioned, mom and pop ice cream parlor, I give The Sugar Bowl about 3 stars. In this age of Baskin Robbins and Cold Stone, it's nice to see a real ice cream parlor with two full menu pages dedicated to delicious ice cream creations. Thats about the best I can say about the place tho.
The general decor is old and run down, the attentiveness of the wait staff is mediocre at best, and the place just has a generally dirty feel to it. It is fairly clean in actuality, but has that musty pine-sol and windex smell throughout that makes it completely unappetizing. They advertise their "Family Circus" history all over the place, but that is hardly enough to sustain a restaurant like this.
My real frustration however, is the "Game Room", which at first glace appears to be their miniaturized immitation of Chuck E. Cheese, only it falls way short. The change machine that is supposed to dispense 4 tokens for $1, regularly gives only 3 tokens per dollar. Games that only cost 1 token at CEC cost as much as 4 tokens here, but quite regularly you will put a token in and not get credit for it, so they wind up costing even more. The "Candy Claw" game that *used* to be "Play til you win" is now two tokens for one try, whether you win or not, and the claw doesn't even close until it's halfway back up to the top of the machine!! Oh, and if you feel the need to complain to someone, you'll have to walk back into the restaurant to find someone, because there is never anyone in the game room to help you. When someone finally does come in to help you, they'll put on their well-rehearsed perplexed look and say "Hmm, it's never done that before"... except my 4 year old and I experience these exact same problems every time we go in.
Tonight however, was the final straw. I'm tired of being ripped off by these people. The ice cream is great, the food is mediocre for what they charge, the water tastes like filtered sewer water, and the staff looks like they wished they worked at Wal Mart. The game room is a waste of time, energy and money. The owners obviously know about these problems and have no intention of fixing them, as there is no way to contact them on the Sugar Bowl website.
They've lost my business for no other reason than they simply don't give a damn about their customers. Maybe if things change drastically for the better, I'll consider going back, but not until then.
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