Let me start by saying, I am a frequent Chilis eater. There food is delicious and the restaurant has a great family environment. If it wasnt for the bad service, I would have given this specific location a 5 Star. The hostess was rude, did not smile, and as I walked through the doors holding a baby carrier she just watched. Our server was extremely slow, and the restaurant was not busy enough to make up for her lack of attentiveness. I was disappointed to say the least.