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  • After being in the restaurant for 20+ years not much surprises me but this had to have been one of the worst experiences ever. When we got to the restaurant it started with a great greet by a host who could be explained as a seater. I thought it was amazing that the seater greeted us until the main host got back to the front. It was busy so I thought this was a great show of team work. The host was great. She brought us to the table an even told us who our server and the manager on duty was. I thought it was a great touch. It was down hill from here. The server came to the table and mumbled her name, could barely hear her. We order soup and app for our daughter and 2 items for my wife and I. We told the server repeatedly to bring the soup with my daughters cheese sticks as an entree so she could eat with us. She did not. The soup came out first and the French onion was a hot mess. The cheese was clumpy and you could not find the bread. My daughters cheese sticks came out finally and my wife and I waited over 30 minutes for our food. Thankfully our daughter was able to eat. When it came out the cheese looked like it was sitting under the heat lamp, that coagulated look, and it was cold. We sent ours back and then a few minutes later they did the unspeakable in our business. They brought our old food back out to the table for us. Why didn't they throw it out!!! An older manager had already come out and said that out food would come out hot. Nope, it came out dead!! We told the person who ran out the dead food that it was the same food and she said "I don't know I am not your server." Our server came out and they began to argue at the table about the dead food. The server took it away knowing they made a mistake and they finally got our food out. The second time it was good but over 45 minutes after we got there. The second manager came out and apologized. Then we waited 15 minutes for the check so they could "do something for is" as the server explained as she was walking by our table, kind if like a drive by. The entire experience was rediculous and unprofessional. I can't imagine running my restaurant this way or my wife working at hers like this. We will not be back!
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