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  • So, someone picked up and asked if I could be placed on a brief hold, I said "sure"......................................................... And after patiently waiting 9 minutes (actually 9:47 to be exact), the phone was picked up and someone proceeded to hang up on me. I called back.... "Can I place you on a brief hold?" Ummm.... "No" I explained the situation and all I got was, "We're really busy, so I'm placing you on hold." ARE YOU KIDDING? You call this customer service???
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