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  • Really unhappy with this Ritual. I normally don't spend a lot of money on my hair. Went to see Paris for a cut and colour (balyage) which was extremely expensive and took 3 hours. While the cut was one of the best I've ever had the colour didn't take and the $300 balyage was barely noticeable. The salon was kind of enough to offer me a redo treatment. I was told to wait 6 weeks min to let my hair recharge first. After trying to book an apt multiple times after that Paris was constantly booked up. AT one point she only worked one day in the week which didn't work with my schedule. A manager just called me now and told me they would no longer be honouring my redo. This is totally unacceptable. $300 was completely wasted and the right thing for the business to do is honour their original promise. I would not recommend this salon purely based on their terrible customer service. (I would, however, recommend Paris for a cut)
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