I rented a U-Haul from here to move last summer. It took me 2 days to even get someone to answer the phone to take my reservation and they ended up not having the truck size that I needed. I made the reservation for a Friday and a Saturday so I would have enough time to move without being rushed. When I went to pick up the truck the Manager rudely asked me if I really needed 2 days to move? I said, I did, which is why I made the reservation for 2 days. He then said, 'you seriously need to have the truck for 2 days while shaking his head'. The manager also walked into the waiting room smoking a cigarette and when he saw me looked ticked off that I was there and put the cigarette out. He also gave me a hard time about purchasing the insurance and was just overall surly and rude.
I give it one more star because the guys who worked in the garage area where we actually picked up and dropped off the truck were very nice and helpful.