Very, very poor business practices. Contract to switch from DirecTV to Dish in January of 2013. One week after the installation, we cancelled the DISH service due to less than " user friendly" equipment and returned to DirecTV. I was told to give the technician a check for $200.00 which would be applied to the early cancellation fee. Check was written; given to the tech and I considered the matter closed. Credit card statement indicated a cancellation fee of $379.00 with no credit of the $200.00 check. Immediately called the office manager at Direct Communications who was to look into the charge and return my call with the solution. Angela, the Office Manager at D/C never returned any calls and when I did reach her after 10 days, said she was still looking into the processed check and that the equipment had been returned to their inventory. Disputed the charge with DISH through my credit card company and was credited the $200.00 from DISH who then tried to invoice me directly. Filed a complaint with the Better Business Bureau on Direct Communications and received a call from their NEW Office Manager, Cheyenne. I was told she would process a check for $200.00 immediately and drop it in the mail to me so I could resolve the issue with DISH. The excuse given was there were some financial irregularities at their office and she would take care of the matter personally. Over two weeks have passed and I have not received the check nor have any of my emails or phone messages been returned. This company is ridiculous and I would seriously avoid any future dealings with Direct Communications or DISH for that matter.