We recently had a great experience. I went on a Sunday. I was pleasantly surprised that a groomer would be open on a Sunday, but worked in our favor. Our small dog was shaking when we arrived and that made me nervous. I figured she sensed it wasn't a good place to be. The groomer, whom I don't remember her name, took the time to listen to me and make suggestions. I left just saying not to make her look ugly. She looked absolutely adorable when we picked her up. She was given a teddy bear cut. I've been here one other time, but this time was the best. The only negative is I wanted to tell the manager how happy I am before the YELP review so I could name the groomer, but she hasn't called back yet. I do understand that particular groomer only works on Sundays. The Xmas doggie present was a nice touch. Leia says thank you! We will be back for sure.