| rev:text
| - From what I am reading below, reviews are consistent. If you are needing a cab with out time restrictions, this would be a good company. However, if you DO have time constriction DO NOT USE THEM!
I ordered a cab the night before for our guests to get to the airport. The lady assured me they would be on time and have 2 (two) booster seats, for the drive to Mesa Gateway. The taxi was to arrive at 5:30 AM when I called to check the eta, I was informed, AT THAT TIME, it was a shift change and the call had not been "picked up" yet, also, while airport reservations take priority, there is no guarantee. I was not told this the night before when I made the reservation. Asked me to give them 4 minutes. So I did. I call back 4 minutes later, still no cab. She informs me again there is not guarantee and that the call had not been picked up.
I had to call my neighbor at 5:50 to come watch my sleeping kids so I could take our guests to the airport. My car would not have accommodated all of us.
I called back on our way to the airport, the service had still not been picked up at that point! I also asked to speak with a manager, she was not "available". I was told she would call me back, I asked the dispatch to repeat my phone number so there would be no confusion or reason for not calling....... I'm still waiting. it's 7:49
A few suggestions for Discount:
** Don't tote that airport fares take precedence when in fact they do not.
** Get on board with training. Your dispatch LAST NIGHT should have informed me that there was no guarantee for pick up time. I would have changed the time of the reservation or made other arrangements all together. THE NIGHT BEFORE. Instead of being rushed, panicked and angry by what could have been avoided with a little communication.
Jenni M.
|