The service Dept needs a class on customer service. I will NEVER go back there. I had warranty work done on my furnace. I explained to them I was looking for a good service center and asked if they could check my tire pressure while they had it. The guy at the desk said he would have to charge me to check the air pressure. WRONG ANSWER !! You are a "service center". It would have taken 2 minutes to check it.
After picking it up, they put my thermostat on upside down. I walked in and told them. They sent a maintenance guy out who just flipped the cap around. The main piece was still upside down. I took a picture from the internet and one from my trailer to compare them. I walked BACK inside and showed them. The guy at the desk said I must have brought it in that way. I said NO !! I have earlier pictures to confirm it. They put it on wrong. The second time the guy from the service desk walked in the trailer, turn it right side up and walked out of the trailer. All he said was "two screws" as if I should have fixed their mistake. No apologies at all. When working on other people's property, show some respect and treat it like it was you own.