On Tuesday, 8/15/2017, me and my coworkers were craving some BWW. Since our lunch is an hour and we are limited with our time we decided to put our order in online. We put the order in at 11:30 and set the pick up time for 12pm (30 minutes should be plenty of time to prepare our order). Note: we only put in 2 separate orders that we were going to split between the 4 of us, so not like there was a lot to prepare.
We come in at 12pm and walked up to the pick-up line. Behind the counter was Jazmine. Jazmine lacked customer service and common courtesy. No eye contact, no welcoming us to BWW, no nothing. Our pick up time was at 12pm but we did not get our order until past 12:20pm. That is ridiculous! What is the point of putting in an online order with our payment info if they aren't going to even prepare it until we got there? Jazmine didn't even apologize. She just gave us attitude the entire time and made like we were a burden. Even the manager didn't apologize to us! I'm sorry, but don't assign someone to the front to deal with customers if your customer service is below non existent.
On top of that, don't advertise a sign saying "if your order isn't ready in 15 minutes, your meal is free!", if you don't pull through with what you're advertising.
AND on top of that they shortest us wings!!! If I paid for 20 wings, don't try to be sly and give us only 17!
I will put my sincerest thank you to the Host named Alex. It is beyond me that the host was more sincerely apologetic and helpful than the manager of the place! Alex should be given a raise or even promoted! Thank you Alex for greeting us and doing the servers/managers job.