Worst customer service ever, they take forever to get back to you, I had an issue with a trip to Cuba to a five star resort and I had a lot of issues. Once we got back and called them to complain they ignored us, I also called CBC news and they told me they get hundreds of complains a month about air Canada vacations and the nightmares travellers go trough when they use them, they have done so many stories about them that they gave up. People be aware! Air Canada vacations is only interested in taking your money. Use a different airline and vacation company.