The flowers were pretty and the free same-day delivery to the Madison area is nice. However, their customer service is severely lacking, and if you're in the flower business, there is no excuse to be anything but excellent at customer service. The woman who answers the phone is quite rude - I've read other reviews saying the same thing. A good business needs a really pleasant, welcoming person to answer the phone (assuming you want to make a good first impression for your customers) - But that is not a priority here. Also, the delivery person called the recipient directly when she didn't answer the door the first time (which is understandable), but the recipient found that the delivery people were annoyed with HER for not answering the door. It's one thing to call the recipient to make sure that the flowers are delivered correctly and that they are home, but it's another to be annoyed with them on the phone! It wouldn't have been hard for the delivery person to be friendly while telling the recipient he had flowers for her. It was her birthday, and feeling like a company is blaming her for not knowing about her surprise isn't exactly what she wanted to deal with today. I called the business back to talk to them about this concern and was answered very shortly and then hung up on before I could ask another question. The employees here really do not prioritize customer service. I would recommend paying a little extra for delivery at another company to make sure that your recipient receives friendly service on their special day.