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  • We purchased a home in Scottsdale that came with a "termite warranty" from Budget Brothers. After a few months, we noticed some termite activity in the garage. We called B.Bros. and they came out after a few weeks and spot treated the area. About a month later, we noticed a tube coming down from the bathroom ceiling. We called to make another appointment for treatment. Like others have said on here, they couldn't come out for at least 30 days. We made the appointment anyhow and waited. Well, Budget Brothers never showed up for the appointment. When I called to inquire, the receptionist said she had no record of the appointment. A few days later, I received a check in the amount that the one year warranty had cost. I then called B.B. to tell them i didn't want the money back but wanted the termite problem taken care of. The receptionist said she would have someone call me. I never got a call back. My husband and I repeatedly called and ask to speak with the owner but got the runaround instead. We ended up having a different company (that actually seems ethical) treat our whole house for termites, at our expense, which wasn't part of our sales contract. The good news is that we haven't had a problem since. Just a warning to everyone looking for a deal--if the price seems too good to be true, it usually is!
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