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  • What a difference the customer must make! A 2 day job turned into a 2 WEEK nightmare. Not exactly the Costco vender service I'd expected. If you're not on them, watch out. If you are on them, they will take care of things, but if you're not proactive and assertive you'll be up Sh_t Creek in a chicken wire canoe, without paddles or gloves. I hope that paints an potent picture. I don't want other to experience what I did. Collins Comfort was on time, matched a competitor's diagnostic fee, and Don their technician was thorough and professional.
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