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  • I came here this past Friday evening and was unimpressed, mainly because of customer service issues. We had a decent size group- about eight people. They brought us all out miso soup, on the house (not sure why, but I'm not complaining) which turned out to be your standard miso soup. We eventually all were able to order, and our server never confirmed our order with us, just whisped away with the sheet. Quite a few people were having adult beverages, and the waitstaff was not quick on the uptake of actually getting these to our table. Waters were also left unattended frequently. I wouldn't have minded the experience so much, but about half of the table got their rolls a good 15-20 minutes before the other half did. I realize we were a big group, but a 20 minute gap between serving everyone's food? Pretty unacceptable. My spicy tuna roll was nothing special, but I was starving by the time I got it, so it went quickly. On another note, for some reason, Tomo is allowed to charge 10.3 sales tax (I'm pretty sure it should be 8%). I had a different experience than another reviewer down below- they were just fine with splitting up the bill as long as we wrote down amounts with each specific card. I'd say, its fine to go here with one or two other people but don't attempt the big group sushi outing at Tomo.
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