I was working with a great salesman who helped me out in a pinch when my Charger was being serviced. I returned to him to buy a car. I wanted a used Ford Escape. I go in to meet with Ryan and then I get passed off to Mike and they tried to sell me on a brand new Jeep renegade which I absolutely hate. So we started looking at new Cherokees. Mike sells me on the Cherokee. They tell me the payment is going to be $550 if I do $0 down. I take it because my insurance lowered with that purchase. I go in a week later to sign off on the bank paperwork and they told me my payment was now $650. I'm irritated but what can I do? I'm already driving the Jeep. Then the finance guy calls me to tell me the bank isn't happy with that price and they want to lower my payment by lowering the cost of the vehicle or giving me more for my trade. I'm told to wait for his phone call. Then I get a text a few days later from my salesman telling me that they can't put me in the Cherokee (even though I've been driving it for 15 days and have put 1100 miles on it) and that I will have to take the Renegade for them to get the bank to finance it. I tried to negotiate leather interior if I'm going to have to drive a car that I absolutely hate. He comes back and tells me that I'm 100% approved without the leather request but the leather was denied. So I ask what my new payment is going to end up as if that's the case and my salesman told me he had to go look at the new paperwork. They get back to me the next day and tell me that without any money down (which is the only way I agreed to do this in the first place), they can't do the deal at all. My deal keeps getting more and more bitter. I'm extremely upset because I keep falling down a ladder and the reason is because supposedly the GSM won't approve the cut cost on the car to make it happen. Well Chapman, you've lost my business. You can enjoy taking the price cut on the brand new car which is no longer new because of the miles I've put on it in the meantime believing I owned the car. So how's that for cut cost of the vehicle? You've lost a customer and you've lost value in your vehicle. They supposedly just had a meeting about customer service too. Lol to that.