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  • Biggest Rip Off in the airline biz. Let me tell you this - they are the absolute worst. They WANT you to cancel your flight and not travel so they could keep all your money. Let me tell you my experience. On Christmas day my Mom experienced a health issue and she is currently trying to recover from it. Still having some issues but we think she'll be ok. We had planned a trip to Florida after Christmas to visit my brother and his family. After my Moms issue - we decided we needed to reschedule for another time. I went to Allegiant.com to try and change my flight. Come to find out - their chat is only open during the week. To cancel my flight - I had to wait until Monday morning. Monday morning comes and I find out that they can't do it online through chat - that I need to CALL them (something I could have done over the weekend - but they don't tell you that). I call in Monday morning - and what happens? I get a message telling me that they are too busy right now - and to try again later. They HUNG UP on me. I call again later. Same message. In fact, in all - I tried to call 5 or 6 times with no luck. It kept hanging up on me. Finally - I call in the evening and wait 45 minutes on hold to talk to someone and they tell me that since I didn't purchase the travel insurance they will only refund me 50 bucks because of the 'cancellation fee'. They charge a cancellation fee for each way, not for the round trip. So, they charge a cancellation fee departing and a cancellation fee returning. The change fee was almost as much as the flight itself - so, its worthless. They charge you for bags. They charge you for seats. They charge you for CARRY ON for goodness sake. They are heartless. They design this thing to frustrate you so that if you do cancel or you do need to change something - they make it as inconvenient for you as possible. Even the booking process was terrible. I book flights more than 10 times a year - so, I'm not a novice at it. Southwest is by far the best - and Allegiant is by far the worst. Never. Ever. Again.
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