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  • I will start off by saying that the reason that I picked this nail salon is because of the positive commentary regarding the friendliness and attentiveness of the staff. WRONG. I don't believe I have ever been greeted with such lack of connection and customer service. This is a beautiful spa with GREAT potential. I liked the separate lobby where you sign in prior to being back to the spa area. However, don't make me ask for a beverage, and in this day and age, all nail salons that are going to charge the prices that Lavender Spa charges, wine and champagne are a necessity. Both of the technicians that worked on my friend and I neither greeted us, never asked if we were comfortable, and for me, literally yanked and pulled at my toes and hands without any sort of care in the world. It was a really uncomfortable situation. The outcome for me was subpar. In addition, a guy not getting any polish or any other treatment should not be paying the same as his female counterpart who received polish on hands and feet, that's a no brainer. The setup and layout of this salon is great, with lots of potential. However, a building means nothing with people that don't value their customers and make them feel comfortable and appreciated during their visit. Hope this helps someone else make a decision to choose elsewhere for your nail needs.
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