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  • I wish I could give a zero star. It was my second time at Swish. I didn't have a nice experience before (when they were at spring mt, 7 years ago), but I wanted to give a shot again since Groupon had a deal. I bought "worth of hotpot or shabu shabu for two or more people." and we ordered 1 medium shabu shabu and shared (and added more meats --- PLEASE SEE #4 on my list what happens when you ADD MORE STUFFS and willing to spend more). 1. The service was terrible. It was Saturday, 8:30 PM, the restaurant was empty, only my boyfriend and I were there to eat. Although they didn't have any other customers to serve, they didn't even give us any utensils (spoons, fork, turner, nothing). And the waitress didn't even explain the menu so we were so confused before we ordered. 2. It was boiling so fast and so strong, so we asked the waitress to turn down the fire, but she barely changed. I couldn't even control the gas, because of how they designed the table. I couldn't taste anything since everything was way too hot and it burned my tongue. 3. At 9:15 PM, they started to clean up the restaurant (they close at 10 PM on Sat). We felt under the pressure since they were cleaning and mopping the floor. 4. We ended up spending about $80 dollars since we added a lot of meats and mushroom, but when I PRESENTED THE GROUPON VOUCHER, THEY REFUSED to take. They said YOU CANNOT ADD MORE ITEMS........ I was like what? so I added more meats and alcohol, and willing to spend $40 more, and you are refusing to take my voucher.....? Then she said "it's also because you guys shared 1 medium pot. You guys need to order 2 separate pots" I really don't understand this.... I read Groupon direction, but there was no such thing like that. I didn't even do happy hour nor all-you-can eat, but they refused to accept my groupon. Sadly, I had to pay $80 that night. I emailed Groupon to exchange my voucher since I don't think I will ever go back there to use my voucher. Worst experience ever, and what makes me mad is that even the taste was terrible.
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