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| - We were in Madison looking for something fun and a bit different to do. Found this show looking at Trip Advisor and Yelp reviews and decided to try it. Improv is not my husband's thing, but he was a trooper and went along with it for me. He said this show did not change his opinion of the genre. I thought it had it's merits. The emcee of the night (Jan 30th), was great. She was warm and engaging with us members of the audience, and was energetic and great at keeping the improvisors on their toes. The group on stage that night was impressive at taking the random ideas thrown their way, displaying verve and wit, and even if the end result wasn't hilarious, it was entertaining. Our biggest beef of the night was with the venue. It should be noted that this venue has no concern for the comfort of their paying guests. We arrived at 7:30 for the 8:00pm show and were escorted to our seats. The "seats" were bar stools, no backs. For an hour and a half show. I asked if there were chairs available with back rests, and was told no. The online ticketing process did not indicate reserved seating, and when we arrived there were still two tables available with chairs with backs, but for some reason the only alternative the guy at the door would offer us were seats at the bar where "you can lean against the bar, that's the best I can do." I'm not looking for pampering or big cushy seats, but they were clearly only concerned with squeezing in as many people as possible without any regard to the barest minimum of comfort, not to mention being inflexible and unconcerned when told someone has a physical concern. And we were packed in; kudos to the servers who had to squeeze in between the patrons (they did an outstanding job, BTW, great service.)
Soon after posting this review, I was contacted by the owner of this business who was extremely kind and sincerely apologetic over our less than stellar experience here. He was refreshingly candid over what he thought went wrong with our night here and shared what was being improved. He told me that they had added more seats in an attempt to turn less customers away, but realized that this was not an ideal situation and were reverting to a more spacious seating plan. He then went on to offer us a future comped show AND dinner, which I would have probably taken him up on if we lived in the area. I certainly did not expect to receive a refund for the show we attended, but that is what he did! A class act, for sure! Based on the other reviews here, and the packed house the night of the show we attended, I have a feeling this business was doing okay, and my review could have been dismissed as "you can't please everyone," but clearly he is proud of his business and serious about his customers' satisfaction.
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