I took my 4 yr old here for her first hair cut . It was busy, but they got us to someone with in 10 mins. Her name I believe was Taylor she was very nice. My daughter has an extremely soft head and very rough hair to brush bc of the curls but she did it so gently my daughter didn't cry or fidget. It was quick and easy . She recommended products outside their store for a hopefully easier experience when we brush it. Will deff go back.