Definitely not pleased with the fine jewelry rep Winifred and the lack of customer service. Went to return earrings that I purchased online & they came to me broken. First I had to wait 30 minutes for him to return from his lunch, then I was told they don't do online returns. I told him that's not what the paper I handed him said. He was absurd & told me he's telling me the other part- okay, so you can just include a disclosure for something like that after the purchase was made? I also have my wedding registry with Macy's- not anymore, if associates can just make stuff up about online purchases & then be rude when you try to return or even exchange them, no thank you. No wonder Macy's is going out of business