I have visited a few times and it was nice to get a free car wash last weekend without even asking for it, but as soon as they told me I have a free car wash, they pushed me in and out quick, no up selling. For all my visits here I still have to ask them how to do there job, clean the rear window, clean mud flaps, use the air hose on my extended truck mirrors even after paying $21!!
This doesn't come down to the employee, this comes down to poor management not training and watching the work being performed. If the owner or corporation is reading these complaints posted, try going back to old school management and train your staff.
Last thing, the 4'11" 220 pound dude who drives the customers cars from the wash rack, slow down!