I found the staff were not friendly while ordering a coffee. After I had been sitting in the seating area for a while, an employee opens the sliding glass wall behind me. Which...would usually be fine if it wasn't pouring rain and cold outside. But it would have been nice if she'd asked first. So I had to move clear across the room as not to get my computer wet. meh. I think I know why Starbucks across the street is always full and this place is not.