| rev:text
| - UPDATE:
Mr Ulibarri:
You should be careful what you put in writing and available on the internet. I have taken a screenshot of what you wrote as your response. You should also be cognizant of the technology available to customers and consumers in this day and age. I have definitive proof of everything that transpired that day. You sir have accused me of trying to run you over. This is a disgusting lie and as far as I'm concerned has now escalated this to a much greater situation.
As for the phone. Bluetooth is bluetooth and I showed both of you that the radio's bluetooth NOW drops connections, fails to connect and/or no longer connects to three different phones, iPhone 5, LG Nexus 5x and Samsung Galaxy 7 (your employee's phone). My LG Nexus phone was purchased in July of last year and connected successfully from date of purchase until these problems arose in March. And the last update was over a month before and again it connected just fine. The radio continues to drop bluetooth connections to the iPhone AS I SHOWED YOU. So your insistence that it is my Nexus phone is blatant deception in this forum.
You Sir are a despicable liar. You have misrepresented this situation and maligned me as a customer. You were a bully and attempted to intimidate me after I practically begged you to be reasonable. It is now clear that there is nothing reasonable about you or your behavior.
I have already contacted your dealership and I intend to take this further especially given your accusation towards me.
END OF UPDATE.
I purchased my Camaro here brand new and then bought their most expensive extended warranty available to me after that. This clearly means NOTHING to Freeway Chevrolet. I have dealt with slow service times in the past (hint to the unlucky customer...avoid the car wash), but what I experienced a little over a week ago was unacceptable and downright disgusting. The service manager Lonny is loud, rude and unethical. He refused to work on my radio stating the problem couldn't be duplicated. I have a very stressful and busy job and I practically begged him to please try and fix the problem as I was unable to keep coming back multiple times nor had the time to deal with additional issues. But he refused. After returning and unsatisfied with his explanations he then changed his story multiple times as I attempted to get the problem taken care of. And he was very unethical in his tactics.
When I left and had the same problem in minutes and came back the next day with the car I PROVED there was a problem with the radio, to both him and his crew member. He then agreed, proceeded to take the car to the back making me wait 45 minutes to "update" it, and when done got right in my face in the window of my car, raising his voice telling me that I wouldn't be able to use the radio as I had for over five years. I was uncomfortable so I immediately left and then called and asked that he email me paperwork describing the "update" he did on my car. I never received it and never got any receipt for what was done to my car.
The radio still has these problems. But since I have taken the car to them twice now only to be horribly disrespected and treated almost in a threatening manner, I have no choice but to address it at a higher level when I have the time. Unfortunately I am limited as I am busy during the week and some weekends. For now I am upset enough to come here to warn other potential customers to please whatever you do, do not purchase a vehicle here. Or at the very least NEVER buy one of their extended warranties.
My plan was to trade this Camaro in for the next one up in two more years. But I won't do it here. My experience with Lonny was that bad. At no time did I get angry, loud or rude to elicit his actions. No customer service manager should behave in the manner that he did, raising his voice and getting in a customers face. I look forward to speaking with his boss or whomever I can at Freeway to take the necessary action to get this resolved, and this service manager dealt with.
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