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| - Friday night...Queen Street West. Busy strip, lots of restos. Recommendation: choose another place. Here is why:
We needed food and heard about this place from some friends so we decided to check it out to see what the fuss was all about.
I guess because of the hype, I was expecting more. Our waitress was new so we can forgive the fact that she didn't know the menu 100%. But being new is no excuse for NOT taking our order properly nor coming back to check up on us after our food arrived, especially since there were problems:
- I asked for a beer and a glass of water, only got the beer. Eventually got the water.
- I asked for onion rings as the side, didn't come with the burger. Eventually got the rings but after the burger was finished and after I asked for them again. They still charged me for it....ridiculous. Any reputable place would have comp'ed the rings since they were forgotten and came way late in the meal. At the very least, give an apology for the tardiness. No apology.
- Friend asked for fries as the side, didn't come with the burger. Never came. No apology nor explanation.
- Friend asked for no bacon on the burger, it came with bacon. No apology nor explanation.
Food: Meh. Frankly, I've had better burgers at Jack Astor's and Milestone's.
Service: Awful. Frankly, I've had better service at McDonald's inside Walmart in Scarborough.
Would I go back? Likely not. Queen Street West offers many, many options for meals. Restaurants have one chance to make an impression on clientele. This place failed miserably.
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