I was INSULTED by the general manager. What GM of a restaurant doesn't know the difference between a host and a guest? I left my credit card with my server before the meal and explained that the party of 12 were my guests. The server checked with her manager then agreed to hold my card. At the end of the meal, the general manager presented the bill to one of my guests. She was a personal friend of his and he wanted to pay. I pulled her aside to explain our agreement. Her answer was basically that he was more important to her than me. She asked me if I felt that it was fair for her to say no to her friend. I felt SO DISRESPECTED that I immediately walked out. Seeing me upset, my friend cancelled his transaction and I paid. On the bill, I gave a zero tip and wrote that they lost a 20 year customer. The GM started crying in the middle of the restaurant but also said that she doesn't care about losing customers because she has many others. She said it wasn't fair that I left no tip. Now she's crying about fairness!
This was a place that was dear to me. We celebrated birthdays, anniversaries, and friendships there. It's unfortunate that a disrespectful person like her can so mishandle a client in favor of a friend and totally ruin our evening.