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  • Very disappointed in the customer service I have received at this location in the past two months. Today being the absolute worst. Called 7 times between the hours of 5 p.m. and 730 p.m. on a Thursday. 3 times no one even answered, it went straight to an automated system that you can't even leave a message. Two times, I was put on hold, once for 14 minutes and once for 5 minutes before giving up and hanging up the phone. Called back a 6th time and after 2 rings, got an automatic message saying they were closed. The 7th time I actually got through to someone and I could tell JC the manager was just annoyed with me. I will no longer use this Visionworks at Homestead and go to Colleen at the South Hills Village location. She has rectified the problems I've had in the past with the Homestead location so I will continue to go there for her customer service.
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