I like their clothes, they are pretty good quality. The prices are not the cheapest, but it you can wait a few weeks, you can usually find something you wanted on sale. Yes, I totally agree, customer service is not their strong suit. It is surprising in this economy that they cannot find better staff. I found a pair of nice dress pants, a pair of walking shorts, three tops and a dress for about $150.00. I think that was a great deal.