I was with a friend who had reserved 4 rooms and a villa and when we were checking out i was informed that the credit card was declined. They would not let me leave or give me my rental car, I explained that I was just a guest & not someone who was checked in & they detained me for over a half an hour which caused us to miss our flight. Randy in security was a joke and threatened to call the police as I was getting agitated (as anyone would)
When I called the general manager Paul (after i was released) with my frustration he acted like I was also the bad guy. I explained that I was a friend of the guest and it was not me but I was detained. I assured him the bill would be paid for as my friend was a multi millionaire and on his private jet to Mexico. And to calm him down I gave him my credit card just to show that I was the better guy even after being detained and missing my flight.
As a business owner myself I feel I was completely miss treated and not compensated in any way. I will never stay at this hotel again, As there are many other options in the Scottsdale area.