I've only had to pick up packages and mail here, so my only experience is with the dreaded pick up line. For some reason there is only one employee who will retrieve packages and certified letters but several employees who work the windows where they take your money to mail packages or letters. It doesn't matter if there are 15 people waiting in the pick up line, the other employees will always take customers from the paying line as soon as they walk up. When I went there this morning to pick up a certified letter, I felt like I was in a slow motion movie. At a certain point my husband and I just started laughing at how ridiculously slowly every employee was moving. I wish there was another option besides going to the post office. It's no surprise this place is going bankrupt.