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  • I had purchased a X3 new from this dealership about three and a half years ago and there has been nothing but problems with the car since. Within the first three months of purchasing the car was in service for almost a week for the driver restraint system. Turned out it was some wiring issues in the computer so the whole thing needed to be swapped out. Throughout the years more problems came up. Recently the leather covering the glovebox peeled out and during the drive home from that fix the car could not accelerate. Then the warning came on saying there is a problem with the drivetrain. This happened today so the car is still in service. The reason I am giving this dealership a five star is because of the quality of service I receive every single time my car is there for something. Andrew Rummel provides the best service compared to any other dealership I have been to. All of the problems were fixed under the new car warranty and I haven't paid a single dime on maintenance thanks to the four year free maintenance from BMW. I usually call in an hour before to bring the car in for anything and that was never a problem. I show up, sign some papers, give Andy the key, and head home in a loaner car. The longest I've ever been in the service department for is 15 minutes at most. With a Lexus that we have, I usually have to wait a day or two on the schedule to bring my car in. When I get there, they usually don't even have a loaner car ready for me and I have to wait at least 30 minutes. I believe they only have about 8-10 loaner cars available whereas Chapman BMW has a ton. I just bought a BMW Z4, not from here though, but hopefully it doesn't have so many problems as the X3 (knock on wood). But even if it does, the people here will always take good care of it!
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