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  • My first visit to Kneaders and IMHO this place "Kneads" better customer service. This is a bakery/restaurant/gift shop and the restaurant was very nicely decorated and clean. I went with my sister for breakfast and stood at the register while looking at the menu boards. A couple ahead of us seemed to be finished with their order and were talking with a manager(?) he was wearing a tie and seemed to be "in charge" While we waited, the three continued their conversation (unrelated to the restaurant or their order). When they finished and we stepped up to begin ordering, the manager told us we needed to go to the other register (it would have been nice to know that earlier), The restaurant wasn't too busy, and there were lots of employees wrapping gift baskets and preparing food orders. When we went to place our breakfast order (around 10:30am) they informed us they were out of eggs, but someone had just gone to the store. We weren't in a hurry to we ordered 2 omelets, 2 coffees and juice. Since we knew there would be a wait, we asked for our mocha coffees and juice to be sent to our table (they weren't). When the food (and coffee) arrived, the omelets looked pretty skimpy (maybe they were cutting down on the precious eggs so they wouldn't run out again?) and the juice never appeared. When we asked the manager for utensils, instead of getting them for us (since we had been waiting), he just told us where to serve ourselves. No "sorry to keep you waiting for your food" or "Sorry we forgot your juice" or anything like that. Maybe they just had an off day, but for the prices they charge for their food and gifts, I would "knead" more to go back.
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