Banfield has always been great to us. We've been taking our pets here for years and have always received great service from the back end and ladies from up front. VERY friendly, informative staff. My dog Charlie developed a severe food allergy which caused him to have trouble breathing that was missed by another vets office but diagnosed spot on by a vet from Banfield. He was given a medication and an RX diet and was back to normal within days! Our other pup Lola was bitten by a brown recluse spider with a 106 fever, basically on her death bed, and they nursed her back to life. I don't find the wellness plan to be a scam at all. They help you in not having to pay a large amount up front for vaccines, labs or x-rays that your pet may need. On top of that all office visits are covered with a wellness plan and if your pet needs a spay or neuter your able to make payment arrangements. Not something you can do at other vet offices! Both dogs were spayed and neutered and we couldn't be happier, after care instructions were clear and the incisions healed beautifully! Great job and thank you Dr. Forrest, Dr. Hilliard and staff!