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| - My sister & I came here on 6/18/15. The movie (what we saw of it at least) was great. The service on the other hand... unbelievable, & not in a good way. I ordered a blackened chicken salad w/coconut chicken, no onions, dressing on the side. Not real complicated, & I've ordered it probably 8 other times here w/no issue. My sister, who has a gluten allergy, ordered a gluten free pizza. We also asked for a side of fries. Our food came out about 20 minutes later with a few problems... We could tell the pizza wasn't gluten free, which we were glad we caught as she is 38 weeks pregnant & spared her a reaction. The coconut chicken on my salad was cold, which I could've lived with, but they had also drenched the salad in dressing & added tomatoes (which weren't listed on the menu or I would've had omitted). The fries & pizza were also cold so we hit the button & sent everything back (we for some reason had a new server (#2), & she told us that they always serve the chicken cold on their salads... Cold deep fried chicken? Interesting...). Our original server had entered everything as we had ordered & repeated it back to us so I'm not sure what the problem was. Having now missed part of the movie, we patiently re-awaited our dinner's arrival. Well, 2 out of 3 ain't bad! The fries & pizza were hot & gluten free, but can't a girl get a salad? The chicken was hot, but the salad was once again drenched in dressing & topped w/tomatoes & onions this time (& not the kind that you can just pick off or I would've). I again pushed my button (no pun intended) & yet another server (#3) came out. I asked him to write down my order, which he did, & he was very friendly & apologetic. However, 2 minutes later, server number 2 returns & informs me that the kitchen manager will not remake my salad but that I'm welcome to choose something else from their menu. She explains that they're really busy & he doesn't have time for it. What?! Is this real life? You do realize I'm not 3 years old right? Did I miss the fine print that says that the staff reserves the right to decide what I have for dinner? I couldn't believe my ears. I kindly told her that I chose that salad because I wanted that salad, & that I still want that salad, & that if the kitchen manager would like to talk to me about the matter I'm more than happy to. She left, rolling her eyes, & finally... 15 minutes later, as my sister is finishing her dinner, mine arrives. Third time's a charm! It was perfect (minus the frozen lettuce, but at this point I would've devoured a tomato-stuffed onion soaked in ranch dressing) & we tried to salvage the second half of the movie. When server #2 came in with everyone's checks, my sister & I wondered if both of our meals would be comp'ed for the mistakes or just my salad (although her gluten reaction would've been worse than any bad salad). Well, both wrong! Nothing was comp'ed! She had worked in restaurants for 10 years & was mind-blown, but we thought surely this would be resolved after a brief chat with the manager post-movie. As we exit the movie, we see someone who appears to be a manager, & says he is a manager, but we still aren't really sure (Eric maybe?). We explain the whole ordeal, & his response is that the 1st server never should've allowed me to order coconut chicken on that salad. Again... is this real life? Not "sorry that we almost poisoned your pregnant sister"? I told him that I order that exact salad every time & have never had a problem, & that even tonight the chicken wasn't the biggest problem! The problem was a simple math mistake... adding instead of subtracting ingredients. This isn't Calculus people. He then says that to make up for it, he will give me a couple of free movie tickets (as if I may be returning... great sense of humor on this guy!). I said no thank you, I'd like the salad comp'ed at a minimum... he replies "ok, but please don't order that salad again" (ok dad!) then rolls his eyes & storms off w/my check. After another wasted 5-10 minutes, he calls another manager over (I assume maybe the GM? Didn't catch his name), & yet another 5 minutes later comes back & says "here, we took off the pizza & the salad" & walks away. We check the bill, & apparently our sweet potato fries were $17. We do a brief scan for the Candid Camera crew but to no avail, so as GM guy walks by my sister asks him what exactly we were being charged for. He tells us they comp'ed 2 of the salads & 1 of the pizzas. We very patiently tell him that we only ordered ONE pizza & ONE salad to begin with & that the other 5 items on our bill (lol) were all kitchen mistakes. He (FINALLY) took the bill & said he would comp the entire thing (he was actually very nice & apologetic, & he didn't instruct me on what to order next time so that was a plus). We thanked him, then left & went to breakfast (insert sarcasm).
Studio Movie Grill is great if you're just looking to watch a movie... but eat beforehand. The "Grill" part needs work!
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