About: http://data.yelp.com/Review/id/R12JOVEZRi6i76gnPUOuAw

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-07-12 00:00:00 (xsd:dateTime)
itemReviewed	Vision Source
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	Today would've been my second visit to Dr. Beckwith's office after I received a phone call 2 weeks ago from their scheduler reminding me of my annual eye check up. I was scheduled to come in at 0800 and got there ahead of time only to be greeted by the undated sign at the door that said they are having a meeting. A few minutes after 0800, I called 5 times while still in the parking lot but got redirected to a voice mail each time. I called again at 0825 and one of the staff members named Sonia answered me in an unapologetic/unyielding manner and worse, with indiscriminate use of sarcasm, because I was voicing out my frustration over their failure to communicate the change in my appointment schedule and the things I had to do to arrive at their office on time. Instead of offering solutions and being sensitive to my legitimate concerns and giving me reassurance that this will not happen again in the future, she either had a counter argument or a snide remark to every statement I said. Not only did she fail to offer solutions as a representative of Vision Source and Dr. Beckwith, she also became the problem. The abject lack of courtesy, sensitivity, phone ethics, and customer service skills she so blatantly displayed are unacceptable and reprehensible. Did I mention, she hang up the phone on me? Clearly, they have the wrong person for the job. Customer satisfaction is of prime importance and should be the goal of every employee in any kind of business entity.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ginny

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